Owners are Jay and Deborah Henson. Jay and Deborah live in Lefors, Texas with their 2 youngest children Hayden 13 and Bethany 11. Their oldest daughter, Savanah, is married to Eric Kingcade and lives in Pampa, Texas. Savanah is a graduate of the School of Law at the University of Tulsa and is employed by a law firm in Pampa. Eric is employed as an accountant for the Pampa Regional Medical Center. Haley, their next oldest daughter, is married to Matthew Smith and lives in Amarillo, Texas. Haley received a master's degree in psychology in Canyon, Texas at West Texas A&M University. Deborah is a full-time RN in the OB department at Pampa Regional Medical Center in Pampa, Texas which is only 11 miles commute from Lefors. Jay is full-time with Great Plains Pest Control.
Jay and Deborah Henson purchased Great Plains Pest Control on May 1, 2000, which had been operating previously under the name Diamond G Pest Control for over a decade.
Operating with Jay as the only applicator, they quickly realized that the services being offered at that time were too much of a challenge to schedule and perform. They immediately removed the weed category from their services. Each year thereafter they removed an additional category beginning with termite and then trees and then lawn pests. The lawn pest service was reintroduced in 2009 and then removed again in 2015 as the general quarterly service demand consumed the staffing resources.
After the beginning of their third year, they had streamlined the company with structural pest control as the only service being offered to customers. To further streamline the service for greater efficiency in scheduling and in their ability to take on additional customers, they converted practically every frequency from monthly/bimonthly to quarterly.
At the beginning of 2001, they hired their first part-time employee and then another at the beginning of 2004. Employees have come and gone throughout the years. Currently, including Jay, they employee 3 certified applicators, 5 technicians. Additional staff includes 1 in office and 1 in marketing/IT. Some employees are full-time while others are part-time.
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7 Point Quality Assurance Statement
1. To serve our customers, as nearly as we can, to complete satisfaction.
2. To render a fair fee for our services, and not charge the highest price that the market will bear.
3. To do everything possible to pack the customer's dollar full of value, quality, and satisfaction.
4. To continually train ourselves so our services are more and more intelligently performed.
5. To constantly improve human factor in our business.
6. To reward the people in our company through incentive-based compensation.
7. To evaluate every policy and procedure so that we always treat others the same way we want to be treated.
Professionals in Excellent Customer Service
At Great Plains Pest Control we are confident in our level of performance.
We do not hesitate to initiate a service plan with you that includes a formal commitment to your complete satisfaction without requiring a contract from you.
We have absolutely no concerns that we can provide you with complete customer satisfaction. This is how we feel business should be conducted, and we are happy to do it this way for you personally.
So relax and enjoy the benefits of a non-threating experience of true service. Isn't this just the way you have always wanted it to be? With our company it is not too good to be true.